SYSPRO

The key challenge here is providing wholesalers or consumers with exactly what they ordered at prices that allow them to make their profit targets. This last-mile component of the SYSPRO ERP system helps to provide timely and effective after-sales service, such as repair and maintenance. It also addresses aspects such as defective products, returns, complaints, and recalls.

Pricing Engine with Trade Promotions

This SYSPRO enterprise resource planning feature enables manufacturers to segment customers based on buying performance and places them on a structured price list, with the ability to reward them for loyalty and timeous payment.

Product Configurator

For manufacturers who want to enhance customer service and operational efficiency, the Product Configurator within the SYSPRO ERP system can be accessed via a web-based interface, enabling the efficient and accurate configuration of products.

SYSPRO ERP allows companies to work smarter, improve efficiencies, and eliminate wasted effort when tracking orders, quotes, jobs, and more.

Sales Analysis

SYSPRO ERP Sales Analysis feature provides insight into sales activities to improve sales profitability and provides information for sales forecasting and planning on a number of levels.

SYSPRO ERP Sales Analysis also assists in determining the extent to which a sales force has met its sales objectives by providing an analysis of how well salespeople and product groups are performing compared to the budgets available.

Sales Orders

SYSPRO ERP Sales Orders functionality enhances customer service through fast, efficient order processing and accurate, timely order fulfillment while maximizing sales productivity with instant access to information on stock availability, prices, and product substitutions.

Additionally, customer account information can be accessed from SYSPRO ERP software to streamline the order process for status, credit limits, and previous orders, as well as to confirm the customer’s billing and shipping addresses.

Return Merchandise Authorization

SYSPRO ERP Return Merchandise Authorization provides an easy, efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded.

With the SYSPRO software Return Merchandise Authorization module, returns, replacements, credits, and repairs can be handled with ease.

Customer Complaints

The Customer Complaints capability is one of the key advantages of SYSPRO software, which allows for the capturing, management, and effective resolution of customer complaints.

SYSPRO ERP enables businesses to quickly review and escalate critical product defects and service issues to prevent their reoccurrence and is a requirement for all businesses wanting to achieve a formal quality accreditation.

Counter Sales

SYSPRO ERP Counter Sales feature facilitates over-the-counter sales transactions by enabling the receipt of payments and deposits at the point of transaction. Similar to a retailer with a point-of-sale register, the counter sales process in the SYSPRO ERP solution supports walk-up cash, credit card, and on-account sales transactions and integrates the cash draw with end-of-day reconciliation.

Purchase Orders

The SYSPRO ERP solution functionality of the Purchase Orders module is an integral part of the organization’s distribution and manufacturing functions. SYSPRO enables the monitoring of the quality, accuracy, lead times, and cost of purchases while providing comprehensive supplier performance analysis.

The Purchase Order module within SYSPRO ERP includes a Preferred Supplier solution to manage the processes and policies that deal with the sourcing of goods and services during the purchasing cycle; Goods Received Notes (GRN) Suspense System for Accounts Payable invoice matching; a Requisition System; and a Supplier’s Performance report, along with currency options.

Request for Quote

The Request for Quote (RFQ) feature in SYSPRO ERP provides the ability to extend a formal invitation to suppliers to tender on the supply of goods or services.

As a vital part of Procurement, this new SYSPRO ERP capability streamlines the process by automating the creation of the RFQ from a Requisition and allowing servicing of the RFQ directly by suppliers online.

SYSPRO Request for Quote provides transparency in the tender process, improving governance. It also assists buyers in making informed procurement decisions quickly and easily, as they can compare offerings from different suppliers.

The reduction of manual processes decreases the manual workload of key staff, freeing them up to perform more relevant tasks.

Product Recall

SYSPRO ERP Product Recall is a complete traceability system that allows manufacturers to perform a total product recall quickly and efficiently.

SYSPRO ERP has been developed to support an organization’s Recall Management System, particularly in heavily regulated industries, giving instant access to all of the critical information required to track a suspect product throughout the value chain.