QAD Adaptive ERP

Services & Support 

QAD Service and Support product suite enables exceptional after-sale service and support. The suite covers all aspects of tracking and support for equipment after manufacture, from installation to on-site or warranty repair, and manages engineer/technician schedules, warranty/service contracts, and records of installed base configuration.

Designed to ensure customer satisfaction, QAD Service and Support suite resolves service calls, manages service queues, and organizes mobile field resources. Combined with extensive project management support, manufacturers can track materials and labor against warranty and service work, compare actual costs to budget and generate appropriate invoicing.

Businesses need to manage all interactions related to the support, maintenance systematically, and repair of products, grow revenue, and reduce service costs. QAD Adaptive ERP provides tools for warranty and service contracts, spares management, and after-sale services.

• Improve technician effectiveness: Assign tasks to the nearest tech with the right skill to resolve an issue, maximize customer satisfaction, and minimize technician travel.
• Control and reduce warranty and service contract costs: Automatically bill for labor and parts on out-of-warranty service calls and know revision levels of installed equipment so technicians can bring the right service parts the first time 
• Manage Projects: Create detailed schedules and plans with resource requirements.

QAD Service and Support Highlights 

• Service & Support Management: Manages installation, ongoing support, maintenance, and repair of products, including coverage by warranty or service contracts, and tracks engineering resources.
• Field Service Scheduler: Helps reduce costs and improve customer service by improving service engineers’ productivity and optimizing other resources in the field.
• Project Realization Management: Build detailed customer equipment installation plans with resource requirements and budgets, and track detailed costs, including subcontracting, purchases, overruns, and labor. Recognize revenue faster and more accurately. (Available only with Standard Edition.)
• Mobile Field Service: PC-based application that allows field engineers to log in remotely to record activities from a customer site driving improved customer service and field productivity.