Plex Manufacturing Cloud

Customer Care with Plex Systems

Plex Systems ERP software offers a choice in how you engage with Customer Care — from the included Silver Care program to our higher touch Gold and Platinum programs that offer a more personalized and intimate support experience. Choose the one that’s right for your specific needs.

Silver Care is included with every Plex Systems module for coverage during critical hours of operation.

• High-touch support program with two authorized support contacts
• Real manufacturing professionals on the Customer Care team that speak the language of manufacturing
• 24⁄7 system monitoring
• 24⁄7 online case access
• Support lines open 24⁄5 for coverage during normal business hours

Gold Care is a higher-touch offering with a quicker response time, uninterrupted support hours, and monthly mentoring sessions for enrolled enterprises.

• Premium level of care designed for mid-to-large-sized manufacturers
• Quicker response time, more authorized contacts, and 24⁄7 coverage
• Live phone case submission
• Four authorized support contacts
• Monthly mentoring sessions
• Quarterly support review

Platinum Care is our highest touch program offering greater intimacy with your Plex Systems deployment.

• Designed for mid-to-large-sized customers with the most demanding business needs
• All the Gold Care service plus a dedicated support manager
• Annual business review
• Available via phone, our online incident management system, or scheduled on-site visits.

Educational Services

Plex Systems Education Services offers a wide range of training opportunities to fit your business needs and employee preferences. From traditional live classroom training and on-site sessions to interactive virtual classes and short video lessons, we offer education opportunities to get you productive with Plex with minimal disruption to your business.

Whether thru immersive, in-person boot camps or virtual training on specific topics, Plex Education Services provides you with the knowledge and information needed to rapidly generate real business value and results from the Plex Manufacturing Cloud.

Expert Implementation

The Plex Professional organization is laser-focused on improving your manufacturing organization. Our service teams have completed more than 1,000 successful Plex Manufacturing Cloud ERP deployments and know how to get Plex up and running as quickly as possible for your business.

From day one, Professional Services will help you plan and manage your Plex Manufacturing Cloud deployment and will continue to provide needed service throughout the life of your relationship with Plex.

Optimization Services

Plex Professional Services is dedicated to your success in the Plex Manufacturing Cloud. Because our subscription business model demands that we continue to deliver value year after year we strive to make your specific deployment as valuable to your business as possible via personal customization.

An industry-leading 95% subscription renewal rate tells us that the Plex Manufacturing Cloud delivers real benefits for our manufacturing customers. We help our customers continually improve and extend the return they get from their Plex investment with Optimization Services, system usage assessments, and recommendations for improving your benefits.

Technical Service

Dedicated resources for your custom reporting, label, and data manipulation needs.