Oracle E‑Business Suite

Oracle Human Resources Analytics

Improve Productivity, Manage Compensation, and Improve Retention

Oracle Human Resources Analytics helps organizations improve overall workforce performance and managerial effectiveness while reducing expenses. With numerous key performance indicators, more than 85 reports, and four dashboards, Oracle Human Capital Management Resources Analytics provides your human resources (HR) professionals and front-line managers with the tools to gain up-to-the-minute insight into productivity levels across your organization. The resulting benefits help reduce workforce costs, increase employee productivity, effectively manage employee compensation, improve retention, and reduce voluntary turnover.

Features & Benefits

• Compensation: understand how compensation impacts performance, ensure compensation is equitable and consistent across roles, and align incentive compensation with objectives and company goals
• HR Performance: assess HR performance against recruitment and retention goals, monitor and improve employee productivity, and assess compensation competitiveness to attract top talent
• Retention: understand drivers of employee turnover, proactively identify top performers who are likely being recruited by competitors, and reduce recruiting and involuntary termination costs
• Workforce Profile and Compliance: reduce time and cost of compliance reporting, increase employee satisfaction and retention, and manage the overall profile and background of the workforce

iSupport

Oracle ERP Cloud iSupport enables you to provide a secure, self-service web portal that delivers self-service functionality to customers and employees 24⁄7. Its sophisticated knowledge management system provides the information needed to solve problems, manage product configurations, and track orders, payments, shipments, returns, and contracts. The result: you improve customer satisfaction while driving down service costs.

Features & Benefits

• Provide Solutions via Knowledge Management: Enable users to conduct basic or advanced searches across multiple repositories. Tailor knowledge base content to different user types. Track solution usefulness, then rank searches accordingly.
• Drive Sales: Provide notifications about special events, product upgrades, and contract renewals on customer homepages.
• Speed Resolution for Complex Issues: Capture all critical data upfront via an option to require customers to answer key questions online before contacting an agent.
• Empower Large Customers to Manage Their Own Users: Enable customers to designate employees as administrators of their own user communities.
• Support Transactional Inquiries: Allow customers to access and search orders, invoices, payments, contracts, returns, and service requests. Permit customers to initiate product returns.