NetSuite ERP

NetSuite Customer Care Principles 

Service Uptime Guarantee

NetSuite’s customer agreement guarantees 99.5% uptime outside the scheduled service windows. 

Ongoing Upgrades

NetSuite enhances its products through regular upgrades. All NetSuite upgrades will preserve your account configuration.

Customized Account Configuration

NetSuite can be configured with custom processes, forms, records and fields.

Integration with Other Applications

NetSuite understands that customers may need to integrate NetSuite with other applications.

To that end, NetSuite offers industry standards-based integration capabilities and optional professional services.

Data Security

NetSuite understands that security is of utmost importance, which is why we provide multiple layers of data protection. In addition, NetSuite’s role-based security provides your company with options for managing data access within your company.

Data Ownership

NetSuite recognizes that the data in your NetSuite account is your data. Should you plan to end your NetSuite subscription, there are several ways for you to export your data.

Quality Customer Service

When you contact NetSuite for support, your team will work with a responsive, knowledgeable and well-trained customer service professional.

Proactive Communication

NetSuite will keep you in the loop. Our system provides you advanced notice of upgrades and new product features.

Community

NetSuite encourages you to share your ideas and experiences with other customers, and provides community programs to encourage collaboration.

Despite our efforts, there may be circumstances when things do not go as planned. If that happens, these principles will continue to guide our actions as we work to resolve your issues.

NetSuite Central: Tools, templates and training

NetSuite Central is a one-stop knowledge center, full of useful resources to get you successfully started on the right foot. These resources include:

Implementation templates and scripted best practices orient project team members to the proven steps and methods used by NetSuite’s own SuiteConsulting team. 

E‑learning modules provide an introductory learning environment for core NetSuite functionality and address key areas such as basic navigation, sales force automation, marketing, support, accounting and order processing. 

Recorded customer Web seminars and new feature training sessions keep you well informed on the newest features and best practices.

Extensive end-to-end process documentation provides a roadmap for getting maximum productivity out of NetSuite.

Site Consultation

Applying deep industry expertise and the groundbreaking NetSuite One methodology, SuiteConsulting™ professional services help you implement and customize NetSuite for your unique requirements, providing a platform from which you can dramatically improve and grow your business — while driving costs out of your operations. 

SuiteConsulting professionals have extensive expertise implementing NetSuite in many industries, including software, professional services, wholesale distribution, retail, financial services and manufacturing. Depending on your company size, budget and resources, SuiteConsulting has an implementation approach that’s right for you. 

Shared Consulting

A Shared Consulting implementation is a cooperative, hands-on project, jointly managed by a NetSuite Consulting team and you. If you have specific requirements — such as the need for customized business processes, complex workflows, implementation of NetSuite advanced modules, integration with other applications, or data conversion issues — a Shared Consulting Implementation is right for you.

Guided consulting

Guided Consulting projects are designed specifically for organizations that can manage their own deployments, yet still see the benefit in leveraging NetSuite’s proven implementation methodology and extensive track record. Guided Consulting projects are available at two levels of support based on the degree of assistance you require and the depth and breadth of functionality you seek.

Net Suite One Methodology

NetSuite uses a unique, proven methodology based on best practices gleaned from vast experience in deploying NetSuite solutions to our customers. Called NetSuite One, this formal methodology is the very first designed specifically for the requirements of mid-market, on-demand implementations.