Infor CloudSuite Industrial (Syteline)

Customer Service / Order Entry/CRM Module

• Real-time Promise Date calculation (CTP/ATP) based on material, labor, and machines needed
• Ability to determine why late and bottlenecks 
• Centralized and decentralized order entry
• Regular/Blanket Orders
• Credit management
• Intelligent pricing by volume, item, contract, and matrix
• Hard reservation to customer order
• Customer Return Material Authorizations (RMA)
• Progressive billing
• Sales and booking analysis
• 3 Tier Customers (Corp – Bill To(s) – Ship To(s))
• Drop Shipping by order/line/release
• Split commissions by order/line
• Ship Early/Partial processing
• Link to Job, Inventory, PO, and Transfer Order
• CRM includes Prospects, Opportunities, Tasks, Sales Contacts, and Lead Management

Field Service Management Module

• Field Services
• Depot Services
• Service and Repair orders
• Incident management
• Service contracts
• Warranty contracts
• Knowledgebase
• Resource scheduling
• Skill/certification/location matching
• Unit Configuration: as built, as-repaired
• SRO (Service Repair Orders)
• Manage exchanges, loaners, rentals, 
• Track Warranty claims
• Preventative maintenance order support
• RMA support
• Time and expense tracking
• Equipment meter
• Service History
• Mobile Data collection support