Expandable ERP

Customer Support Module

The optional CUSTOMER SUPPORT module provides a foundation for delivering outstanding customer service and support through detailed case management and complete visibility of the resolution process. With an intuitive single interface that integrates seamlessly with Expandable CRM, customer-facing individuals will have the tools to promote customer satisfaction and retention by creating, viewing and tracking communications related to service issues.

Expandable CRM Module

With an efficient set of customer management features, EXPANDABLE CRM provides structure to sales and support while delivering management visibility of sales-related interaction. Expandable’s CRM module is an affordable alternative to more complex CRM systems and comes integrated with Expandable ERP to unify your company’s sales and support effort. Since Expandable CRM is a web-based product, sales reps and other remote users can review sales orders, invoices and customer details from wherever they access the Internet.

Expandable ERP Integration for Salesforce CRM Module

EXANDABLE ERP INTEGRATION FOR SALESFORCE CRM connects your Expandable ERP business infrastructure with the world’s leading customer relationship management (CRM) product for an enterprise-wide 360 degree view of customer activity. With bi-directional integration between Expandable and Salesforce CRM your organization will enjoy a complete front and back office solution providing visibility and control of the customer management process from customer acquisition through product delivery and support.

“We’ve been running Integration in production since mid-December 2012 and are very happy with the results. We started out launching each module of Integration on demand, just so we could track the results of each process in a controlled fashion. Today we are running all of the modules on a schedule and simply monitoring reports for any errors. This is saving an enormous amount of time for Sales Ops, both in keeping EOD and SFDC in synch and in streamlining the creation of SOs. Plus, having eliminated manual updates, data integrity vastly improved” — Director, Program Management and IT Business Processes, Expandable Green Technology Customer.