Exact Globe

Training & Education

Maximize your Globe software investment by empowering users with increased knowledge and the ability to perform daily tasks with greater proficiency.

As a Globe customer, you have access to a series of value-added training programs designed to help users get up to speed in less time, in many cases without ever leaving your facility. And by taking advantage of Globe Unlimited Training, you can concentrate on managing your business, without the complexities associated with planning, budgeting and delivering user training internally.

Exact Software offers a blended approach toward training and education, which translates into increased accessibility and flexibility for all users.

Globe Training is comprised of:

Live e‑Learning

• Regularly scheduled courses each month
• Provides excellent interaction with the instructor and other participants
• Delivered in convenient 2 hour blocks

Recorded On-Demand Training

• ²⁴⁄₇ availability designed to meet your busy schedule
• Specific ​‘how to’ approach to training users
• Concise 5 – 15 minute sessions

Traditional Classroom training

• Instructor-led classes delivered at Exact Regional Training Centers
• Comprehensive content designed for managers and project team members
• Maximum interaction

Globe training is designed to meet the needs of users at all levels and experience, ranging from basic navigation and setups, to specific topics like customizing searches, using Excel Add-in, and processing Sales Orders. Expanded courses cover Globe Financials, Logistics, Projects and Payroll.

Whether you are technology-driven service organization, project-based company or a subsidiary of a larger parent company already using Globe, Exact Software provides training to meet your needs.

To find out how Exact Software training adds value to your Globe business solution, contact our Training Department at 1−800−468−0834.

Consulting/Professional Services

Exact Software North America’s Professional Services provide a full range of consulting services: services that are doubly valuable to you because they address both your immediate concerns and your long-range goals. Whether these concerns surround your system implementation or how to improve your overall business and day to day operations, we can develop a plan for you.

Exact consultants offer the know-how to tackle and solve your short-term problems in the most timely and cost-efficient way. We want to add value to your organization and we do this by allowing you to work with our industry experienced personnel, helping you overcome your challenges and letting you do what you do best, which is run your business.

Exact has numerous regional service offices providing on-site services to our customers. Our Professional Consultants are certified in the utilization of the Progression Series applications, and also hold certifications such as CPA, CPIM and CMA, with many having MBA’s in manufacturing.

Customer Support

Globe is supported by a team of professionals committed to providing the highest level of service, dedicated to helping you operate your system more effectively and efficiently.

The support service that we offer is a key component in an entire family of services. The tips, techniques, and guidance we offer through our support department will greatly assist you in streamlining required processing.

Exact Software North America’s support team consists of professionals who are not only focused on providing the best support service, but also on perpetually improving themselves. Every quarter we challenge each of our team members to increase their product or industry knowledge, and to pursue a variety of industry certifications. These efforts increase the confidence and capability of each support representative in delivering service to you.

Beyond traditional telephone support, we offer a broad spectrum of self-service tools accessible via our Customer Portal. We encourage you to utilize this reservoir of information, which is available to you ²⁴⁄₇

Customization

Exact Customization Services develops customized software solutions to meet the unique business needs of Exact Software customers. Customization is done when a core software product (e.g. Macola ES, Globe or Synergy) cannot be implemented in such a way as to meet the customer’s specific business processes. Customization Services offers design and programming services, working through local Exact Software Business Partners, to ensure customer satisfaction.

The philosophy of Customization Services is to write custom solutions, not custom software. Exact Customization Services can write custom solutions to fill small niches in the market for our customers. Exact Customization Services is a complete group of professional programmer analysts dedicated to creating, developing and supporting custom software modifications that meet your unique business needs. Over the years, the group has developed a catalog of modifications to meet whatever business needs your company may have, helping you implement solutions that meet your company’s goals.