Crafted ERP

Crafted ERP’s Customer Relationship Management (CRM) module provides powerful tools to build and maintain strong customer relationships. By centralizing customer data and streamlining sales and support processes, the system helps businesses deliver personalized service and improve customer loyalty.

Centralized Customer Database

Crafted ERP consolidates all customer information in one location, providing a comprehensive view of customer profiles, order history, and interactions. This centralized database ensures accurate records and enables personalized service.

Sales Pipeline Management

Track and manage sales opportunities from lead generation to closing deals. The system helps prioritize prospects, monitor progress, and increase conversion rates with clear visibility into the sales pipeline.

Communication Tracking

Keep a detailed record of all customer interactions, including emails, calls, and meetings. This feature ensures that teams stay aligned and customers receive consistent, informed support.

Customizable Pricing and Discounts

Easily create and manage tailored pricing structures and discounts for different customer segments. This flexibility helps foster loyalty and adapt to unique customer needs.

Customer Support Tools

Provide exceptional service with built-in tools for managing support tickets and resolving issues. The system tracks response times and outcomes to ensure customer satisfaction.

Real-Time Customer Insights

Access dashboards and reports that analyze customer behavior, preferences, and purchasing patterns to identify trends and opportunities. These insights help tailor marketing strategies to improve customer retention.